Shipping Policy

Last Updated: June 4, 2026

At HORYA HOME, we are committed to delivering your order as efficiently and transparently as possible. This Shipping Policy explains where we ship, how orders are processed, estimated delivery timeframes, shipping charges, tracking information, and other important shipping-related details.

Shipping Availability

We currently provide shipping services within the contiguous United States only.

At this time, we are unable to deliver orders to the following locations:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Minor Outlying Islands of the United States
APO/FPO/DPO military addresses
Any offshore U.S. territories or affiliated island regions

If an order is placed using an unsupported shipping address, we reserve the right to cancel the order and issue a full refund.

Order Processing

After your payment has been successfully authorized and verified, orders are typically prepared and processed within 1–3 business days.

Business days refer to Monday through Friday, excluding public holidays.

During peak shopping seasons, promotional events, or periods of unusually high demand, processing times may be slightly extended.

Order Cut-Off Time

Orders submitted before 4:00 PM PDT on business days are generally processed on the same day.

Orders placed after 4:00 PM PDT, on weekends, or during public holidays will be processed on the next available business day.

Please note that processing time and shipping transit time are separate stages of fulfillment.

Fulfillment & Warehouse Information

To provide faster delivery throughout the United States, orders are fulfilled through our logistics network and dispatched from our U.S. warehouse whenever inventory is available.

Warehouse Address:

1351 S Grove Ave, Building 1
Ontario, CA 91761
United States

Depending on inventory allocation and operational requirements, fulfillment arrangements may vary. However, customers will receive tracking information once their order has been shipped.

Estimated Delivery Time

Once an order has been processed and handed over to the carrier, most deliveries arrive within the following timeframe:

Destination	Processing Time	Shipping Time	Estimated Total
Continental United States	1–3 Business Days	5–10 Business Days	6–13 Business Days

Delivery estimates are provided as general guidelines and should not be interpreted as guaranteed delivery dates.

Shipping carriers may occasionally experience delays caused by factors outside our control, including:

Severe weather conditions
Transportation disruptions
Carrier operational delays
Public holidays
High-volume shipping periods
Customs inspections when applicable
Natural disasters or emergency situations

Shipping Fees

We offer straightforward shipping rates for customers within the continental United States.

Order Amount	Shipping Cost
$0.01 – $34.99	$6.99
$35.00 and above	Free Standard Shipping

Free shipping promotions apply only to eligible addresses within the continental United States.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Tracking information may take up to 24–72 hours to become active after the carrier receives the package.

You may track your shipment using the tracking link provided in your shipping confirmation email or through the carrier's tracking system.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following before placing your order:

Recipient name
Street address
Apartment, suite, or unit number (if applicable)
ZIP code
Email address
Phone number

HORYA HOME is not responsible for delivery delays, returned packages, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution whenever possible.

Please retain any damaged packaging and product photos, as these may be required during the carrier's investigation process.

Delivery Responsibility

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If a package is shown as delivered but cannot be located, customers should first check with household members, neighbors, building management, or the shipping carrier before contacting us for further assistance.